International Six Sigma Council - Six Sigma Professionals Registration Body

Six Sigma Green Belt - Body of Knowledge

Overview

• Overview of Six Sigma
• DMAIC Methodology Overview
• Financial Benefits of Six Sigma
• The Impact of Six Sigma to the Organization
• The Six Sigma Language

Define

• Project Definition
• Project Charter
• Developing a Business Case
• Chartering a Team
• Defining Roles and Responsibilities
• Gathering Voice of the Customer, Support for Project
• Translating Customer Needs into Specific Requirements (CTQs)
• SIPOC Diagram
• Define Phase Review

Measure

• Process Mapping (As-is Process)
• Data Attributes (Continuous Versus Discrete)
• Measurement System Analysis
• Data Collection Techniques
• Data Collection Plan
• Understanding Variation
• Measuring Process Capability
• Calculating Process Sigma Level
• Visually Displaying Baseline Performance
• Measurement Phase Review

Analyze

• Visually Displaying Data (Histogram, Run Chart, Pareto Chart, Scatter Diagram)
• Detailed (Lower Level) Process Mapping of Critical Areas
• Value-added Analysis
• Cause and Effect Analysis
• Affinity Diagram
• Data Segmentation and Stratification
• Verification of Root Causes
• Determining Opportunity (Defects & Financial) for improvement
• Analyze Phase Review

Improve

• Brainstorming
• Multi-voting
• Quality Function Deployment (House of Quality)
• Selecting a Solution
• Failure Modes and Effects Analysis (FMEA)
• Poka Yoke (Mistake Proofing Your New Process)
• Piloting your solution
• Implementation Planning
• Improve Phase Review

Control

• Assessing the Results of Process Improvement
• Statistical Process Control (SPC) Overview
• Developing a Process Control Plan
• Documenting the Process
• Control Phase Review